Privacy Policy

1. Introduction

ZOLVEi AB ("ZOLVEi", "we", "us") is committed to protecting your personal data. This Privacy Policy outlines how we collect, process, store, and share your personal information when you use our platform and related services. We process personal data in accordance with the General Data Protection Regulation (EU 2016/679, "GDPR") and other applicable data protection laws.

2. Data Controller

ZOLVEi AB
Company Registration Number: 559323-7125

Email: support@zolvei.com

3. What Personal Data We Collect

Name and contact information (email, phone number, address)
Account and login details
Order and transaction history
Payment-related information (via payment providers)
Communication with customer service
Technical data (IP address, device, browser, usage logs)

4. Purpose and Legal Basis for Processing

To provide and deliver products and services (Legal basis: Contract)
To manage orders and transactions (Legal basis: Contract)
To comply with legal obligations (Legal basis: Legal obligation)
For customer support and communication (Legal basis: Legitimate interest)
For marketing (with consent where required)
To improve platform performance and functionality (Legal basis: Legitimate interest)

5. Data Sharing and Third Parties

We may share your personal data with:

Manufacturers and logistics providers for order fulfillment
Payment service providers (e.g., Adyen)
Customer service tools and technical platforms (e.g., hosting, CRM)
Authorities when legally required

All third parties are bound by contractual agreements, including Data Processing Agreements (DPA), where applicable.

6. Transfers Outside the EU/EEA

If we transfer data outside the EU/EEA, we ensure adequate protection through:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)
Other appropriate safeguards under GDPR

7. Retention Period

We retain your personal data for as long as necessary to fulfill the purposes stated above or as required by law. Data linked to orders is typically retained for 7 years in accordance with accounting legislation.

8. Your Rights

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw your consent at any time (where applicable)

You can exercise your rights by contacting us at privacy@zolvei.com. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY).

9. Data Security

We use technical and organizational measures to ensure a high level of security and protect your data against loss, misuse, unauthorized access or disclosure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on our website.