Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of the ZOLVEi digital platform ("the Platform") and its services. By using the Platform, you agree to these Terms.

The Platform is operated by:

ZOLVEi acts as an intermediary between buyers ("Customers") and external parties such as manufacturers, logistics providers, and installers ("Partners").

2. Use of the Platform

You must be at least 18 years old or have guardian consent. Misuse of the platform may result in account suspension.

3. Orders and Agreements

Orders made on the Platform form agreements with respective Partners. Legal EU consumer rights apply.

4. ZOLVEi's Role and Liability

ZOLVEi is not responsible for product issues. Any complaints are handled by the relevant Partner.

5. Prices and Payment

Prices include VAT. Payment is processed securely via external providers.

6. Right of Withdrawal and Returns

You have a 14-day withdrawal right. Returns are handled by each Partner. Instructions are provided on our returns page.

7. Shipping and Returns

Shipping responsibility lies with the Partner. ZOLVEi acts as a coordinator in return situations.

8. Complaints and Warranty

Notify product defects promptly. Include order number, description, photos, and serial number if available.

9. Intellectual Property Rights

All content is protected and may not be copied or distributed without permission.

10. Personal Data

ZOLVEi handles personal data in accordance with the GDPR. See our fullPrivacy Policy.

11. Limitation of Liability

ZOLVEi’s liability is limited to the total amount paid on the platform in the past 12 months.

12. Governing Law and Disputes

Swedish law applies. Disputes are resolved by Stockholm District Court or via ARN.

13. Force Majeure

We are not liable for delays or failures due to events beyond our control.

14. Special Terms for Auctions

  • 14.1 Binding Bids: All bids are binding and final.
  • 14.2 No Withdrawal Right: Auction sales are final.
  • 14.3 Payment: Must be made within the specified time.
  • 14.4 Partner Responsibility: The Partner is responsible for delivery and warranty.
  • 14.5 Technical Issues: We may cancel or restart auctions in case of errors.
  • 14.6 Fair Use: Bid manipulation is prohibited.

© ZOLVEi AB. All rights reserved. - Effective from: 2025-06-09

Chat Bird